FAQ
Frequently Asked Questions
How long has Suter Printing been in business?
Suter Printing is a Williamsburg institution, having served customers in a variety of businesses, from hospitality and accounting to advertising and academia, for over thirty years.
What are your hours?
We're some of the most hard working people in the industry!
Our location is open 8:30am - 5:30pm, M-F.
Do you accept credit card numbers over the phone?
We will happily process credit card orders via the phone.
Can I create an account with Suter Printing?
Yes. In fact, most of our returning customers prefer working with Suter Printing on an account basis.
Can you quote items other than what is listed on your website?
Absolutely! Customized orders are our bread-and-butter and one of the elements that sets us apart from our competitors. Our customer service representatives are extremely well acquainted with all our capabilities, and will work with you and our production team to create exactly the product you want at a reasonable cost.
What is the turnaround time for an estimate?
Depending on the nature of your job, an estimate is usually given within 24 hours. Most estimates can be provided during your initial phone call, or within hours of your request.
What is the expiration on an estimate?
All of our estimates are binding for thirty days. If we don't receive your order within that time, we may request a review of your project and may provide a slightly different estimate.
What is the turnaround time for large formats?
Rush services available, please contact us at 757-220-3299.
What is the turnaround time for color jobs?
Rush services available, please contact us at 757-220-3299.
What is the turnaround time for copies?
Most black-and-white copy jobs can be turned around on the same day, depending on the need for finishing (folding, binding, etc).
Can I request for a faster turnaround time?
Yes. We are always willing to work with customers with pressing needs for fast turnaround!
Will the fonts I used in my design print correctly?
To ensure your fonts appear as you designed them to, you can package your fonts, upload them to us along with your file(s) or convert them to curves/outlines.
What file types do you accept?
Suter Printing makes every attempt to maintain the most current versions of popular professional software applications. Our current program arsenal consists of the following: Adobe CS6 (InDesign, Photoshop, Illustrator), CorelDraw X4, Acrobat XI Pro, MS Publisher, MS Word and QuarkXpress.
Please note that an additional handling fee may be associated with any Microsoft file.
Can I FTP my files?
We accept files on a wide variety of media such as but not limited to: CD-ROM, DVD, USB Memory Sticks and Smart Cards. Files may be uploaded to our FTP site or any file hosting site (i.e. Filedropper, Dropbox). And of course you can send your file via email.
Will I receive a hard or soft proof?
You may request either or both. Soft proofs can be transmitted more quickly, of course, as they eliminate the need to move your job through Williamsburg traffic, but we happily supply hard copy proofs for color matching and stock purposes.
Can I change the file after receiving a proof?
You can make any changes to your original submission you like, including replacing the file entirely.
Will Suter Printing provide me with a tracking number with jobs shipped via courier?
When you request a job delivered via an outside courier, Suter Printing will e-mail you a tracking number.
Do you offer free shipping on products?
Suter Printing offers quick delivery within a select radius of our location. Most of these deliveries are free of charge.
Can I pick up my order in person?
Not only can you, but we'd love to see you. Many of our customers make a point of stopping by our location for face-to-face meets with their Customer Service Representative. We like matching faces to names, especially since we have increasingly lengthy relationships with so many of our customers!
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Give a boost to your
corporate image
with our well-made and affordable promotional clothing. We can meet and deliver all your custom corporate apparel needs and requirements, within short lead time.
Some of the most popular promotional apparel offered by us includes Fashion Logo Golf Shirts, Workwear & Work Shirts, Dry-Fit Logo Polo Shirts, Denim Logo Shirts, Light Weight Custom Jackets, Embroidered Fleece Jackets, Heavy Winter Jackets and many more.
Ask about custom
embroidered Patches!
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